FAQs & Glossary of Terms

Scheduling, Notifications, and Tracking

 

  • You can schedule a delivery anytime by contacting our team or getting setup with your own account for online booking. We also offer same-day delivery services based on availability.

  • Yes. We will book your shipment for a day and time that is convenient for you. You can also request a notification on the day of delivery, free of charge.

  • Yes, we use delivery management software that allows us to track the progress of your delivery in real time.

  • We operate within an efficient system designed to manage time and communication. You can expect on-time arrival for your delivery based on the schedule we agree upon.

  • We can either adjust your order to ship what is ready or reschedule the entire shipment. Please provide 24-48 hours notice for any changes to your order.

Services & Delivery Options

 

  • Yes. Final Mile delivery is the last step of the delivery process, ensuring goods reach their final destination (e.g., a home or business). Hotshot delivery is a time-sensitive service designed for urgent, often same-day shipments.

  • We will work with you to determine the appropriate service for your delivery (e.g., curbside, inside, hand stack). We can deliver your goods in the original packaging or assist with unpacking and placement as needed.

  • Yes, you can schedule multiple pick-up and delivery stops on a single order. By consolidating stops, we can reduce emissions, save time, and lower costs for you.

  • We will place materials as close as safely possible to your desired location. Inside delivery can also be arranged for secure placement. Let us know in advance if you have a specific placement request.

  • Depending on your service selection, we can deliver curbside, inside, or directly to a specific room. We use hand trucks, pallet jacks, and other tools to safely move your goods to the desired location.

  • Yes, our White Glove service includes unboxing, placement, and removal of packaging materials. Please make sure to request White Glove service for the ultimate delivery experience.

  • We use box trucks with lift gates for local deliveries. Box trucks offer greater agility than tractor-trailers, allowing easier access to delivery sites and reduced operating costs. Lift gates assist with loading/unloading in locations without docks. We also use hand trucks and pallet jacks to move goods on-site.

Pricing, Costs, and Policies

 

  • Unless the delivery needs change, the quoted price is final. We will not change the price without consulting you first. Our goal is to always be fair and transparent, ensuring your satisfaction regarding any charges associated with your delivery.

  • Deliveries are priced based on factors such as distance, fuel costs, and any additional services required (e.g., lift gate, inside delivery). Our pricing reflects fair compensation for the efficiency and quality of service we provide.

  • By consolidating orders, we reduce the number of trips and handling involved, which lowers fuel costs and reduces the overall price of delivery. Consolidating also helps minimize your environmental impact.

  • Accessorials are additional services that customize the handling of your shipment. Common accessorials include lift gate service, delivery appointments, and inside delivery.

Coverage and Locations

 

  • We provide daily delivery services in San Antonio and Austin, and scheduled deliveries in Houston, Dallas, Waco, Corpus Christi, Laredo, and surrounding areas. Same-day delivery is available in urban and suburban locations. We deliver to both businesses and residences.

  • Our trucks are Texas-dedicated, but we can help coordinate national and international shipments using LTL (Less Than Truckload) carriers through our 3PL partners.

Environmental Initiatives & Company Values

 

  • Yes. We are committed to reducing our carbon footprint by adhering to emissions standards and using equipment that minimizes environmental impact. We collaborate with recyclers to reduce waste and have helped recycle over 15,000 pounds of materials. Learn more at Recover USA.

  • By eliminating the need for a warehouse, we save additional and unnecessary handling of your shipment and reduce miles driven. This also helps create a more predictable delivery timetable, as once we pick up your material, our truck travels directly to you.

  • Our focus is on ethics (fair pricing) and building a strong company culture. We provide outstanding service, which results in happy drivers and happy customers. Our attention to detail, including White Glove service, ensures the highest level of care for your goods. Learn more about us.

Support & Assistance

 

  • You will work directly with our team throughout the entire process. Our representatives will help build your order, schedule delivery, and provide tracking details. We also provide digital access to your order details for easy reference.

  • You will have one-on-one support from a representative familiar with your order before, during, and after delivery to ensure your questions are answered.

Glossary

 

  • Additional services that customize delivery, such as lift gate service, inside delivery, or scheduling a delivery appointment.

  • The last stage in the delivery process when goods are transported from a local distribution center to their final destination.

  • A hydraulic platform attached to the back of a truck, used to lift heavy goods from the truck bed to the ground for safe unloading.

  • A service where logistics operations, including warehousing and shipping, are outsourced to a third-party provider.

  • A time-sensitive, urgent delivery service, typically performed the same day for critical shipments.

  • A practice where goods are unloaded from one truck and immediately reloaded onto another without long-term storage.

  • A premium delivery service that includes inside placement, unpacking, assembly, and removal of packaging materials.

Have a different question?